服务指引

小助手常见问题

( 2022-02-17 阅读 20098)

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<p class="MsoNormal"><strong><span style="font-family: 微软雅黑; font-size: 14pt;">[-118]小助手登录提示：无法连接到服务器</span></strong></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;"> </span></p><p class="MsoNormal"><img src="/pictures/2022-02-17-15-02-38/21a92b5d-3934-4fd5-9063-bb5a485aead9.png"></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;"> </span></p><p class="MsoNormal" style="margin-left: 21.25pt; text-indent: -21.25pt;"><span style="font-family:微软雅黑;font-size:10.5000pt;mso-font-kerning:0.0000pt;">1. 通俗意义上说就是网不好</span></p><p class="MsoNormal" style="margin-left: 21.25pt; text-indent: -21.25pt;"><span style="font-family:微软雅黑;font-size:10.5000pt;mso-font-kerning:0.0000pt;">2. 常用解决办法：多重试几次或者换个网络（比如热点之类的）</span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;"> </span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;"> </span></p><p class="MsoNormal"><strong><span style="font-family: 微软雅黑; font-size: 14pt;">[-138]提示，小助手网址被拦截</span></strong></p><p class="MsoNormal"><img src="/pictures/2022-02-17-15-04-17/463549fc-3aed-458c-9af9-d5a150525f88.png"></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">原因：</span></p><p class="MsoNormal" style="margin-left: 21.25pt; text-indent: -21.25pt;"><span style="font-family:微软雅黑;font-size:10.5000pt;mso-font-kerning:0.0000pt;">1. 可能是由其他访问的防火墙导致的错误被拒绝</span></p><p class="MsoNormal" style="margin-left: 21.25pt; text-indent: -21.25pt;"><span style="font-family:微软雅黑;font-size:10.5000pt;mso-font-kerning:0.0000pt;">2. 部分安全软件拦截了部分域名</span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">解决办法：</span></p><p class="MsoNormal" style="margin-left: 21.25pt; text-indent: -21.25pt;"><span style="font-family:微软雅黑;font-size:10.5000pt;mso-font-kerning:0.0000pt;">1. 关闭防火墙</span></p><p class="MsoNormal" style="margin-left: 21.25pt; text-indent: -21.25pt;"><span style="font-family:微软雅黑;font-size:10.5000pt;mso-font-kerning:0.0000pt;">2. 关闭安全软件后重启</span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;"> </span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;"> </span></p><p class="MsoNormal"><strong><span style="font-family: 微软雅黑; font-size: 14pt;">[-201]提示，证书问题</span></strong></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">原因：</span></p><p class="MsoNormal" style="margin-left: 21.25pt; text-indent: -21.25pt;"><span style="font-family:微软雅黑;font-size:10.5000pt;mso-font-kerning:0.0000pt;">1. 客户证书是旧的</span></p><p class="MsoNormal" style="margin-left: 21.25pt; text-indent: -21.25pt;"><span style="font-family:微软雅黑;font-size:10.5000pt;mso-font-kerning:0.0000pt;">2. 我们服务器提供的证书失效</span></p><p class="MsoNormal" style="margin-left: 21.25pt; text-indent: -21.25pt;"><span style="font-family:微软雅黑;font-size:10.5000pt;mso-font-kerning:0.0000pt;">3. 服务器时钟错误</span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">解决办法：</span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">打开浏览器替换证书即可</span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">https://jingyan.baidu.com/article/948f59240ee17dd80ff5f9aa.html</span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">www.jlc.com</span></p><p class="MsoNormal"><strong><span style="font-family: 微软雅黑; font-size: 14pt;">[-105]提示， 小助手修改DNS</span></strong></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">小助手登录报错</span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">解决方法：</span></p><p class="MsoNormal"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); font-size: 12pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">DNS有问题</span></p><p class="MsoNormal"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); font-size: 12pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">1：右键电脑网络。</span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;"> </span></p><p class="MsoNormal"><img src="/pictures/2022-02-17-15-04-59/2a67e4e9-220b-476b-9e81-67f63db76506.png"></p><p class="MsoNormal"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); font-size: 12pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">2：“打开网络和internet设置”</span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;"> </span><img src="/pictures/2022-02-17-15-06-06/69e2ee8f-301c-4414-b166-032218a4fed0.png"></p><p class="MsoNormal"><br></p><p class="MsoNormal"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); font-size: 16px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">3：</span><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); font-size: 12pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">“更改适配器选项”</span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;"> </span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;"> </span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;"> </span><img src="/pictures/2022-02-17-15-06-22/9dbf915b-c879-4599-bc90-7366d8a39288.png"></p><p class="MsoNormal"><br></p><p class="MsoNormal"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); font-size: 16px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">4：</span><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); font-size: 12pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">“以太网”打开“属性”</span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;"> </span><img src="/pictures/2022-02-17-15-06-41/57e33517-ead6-4000-97ca-a2d6684edbe6.png"></p><p class="MsoNormal"><br></p><p class="MsoNormal"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); font-size: 16px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">5：</span><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); font-size: 12pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">“iPv4协议”，右键点击属性。</span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;"> </span><img src="/pictures/2022-02-17-15-07-01/0b9a3335-1207-4f90-ae8e-e65a665434e6.png"></p><p class="MsoNormal"><br></p><p class="MsoNormal"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); font-size: 12pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">6.DNS更改为223.5.5.5</span></p><p class="MsoNormal"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); font-size: 12pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">8.8.8.8，把8.8.8.8换成223.5.5.5即可，备用可不填，也可以和首选相同，点击确定即可。</span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;"> </span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;"> </span><img src="/pictures/2022-02-17-15-07-17/267fa0c6-5040-4d52-a3ee-a94aa993150f.png"></p><p class="MsoNormal"><br></p><p class="MsoNormal"><strong><span style="font-family: 微软雅黑; font-size: 14pt;">[-2]提示，小助手网络问题初步修复</span></strong></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">提示网络错误</span></p><p class="MsoNormal"><img src="/pictures/2022-02-17-15-08-26/5bc9805e-0f38-4c32-b689-645021024c49.png"></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">解决办法：</span></p><p class="MsoNormal" style="margin-left: 21.25pt; text-indent: -21.25pt;"><span style="font-family:微软雅黑;font-size:10.5000pt;mso-font-kerning:0.0000pt;">1. 可以使用工具初步的尝试修复一下</span></p><p class="MsoNormal" style="margin-left: 21.25pt; text-indent: -21.25pt;"><span style="font-family:微软雅黑;font-size:10.5000pt;mso-font-kerning:0.0000pt;">2. 360，可以使用360的软件 -- 断网急救箱</span></p><p class="MsoNormal"><img src="/pictures/2022-02-17-15-08-52/9e27a01d-2912-4cc0-a357-4593166da1b9.png"></p><p class="MsoNormal" style="margin-left: 21.25pt; text-indent: -21.25pt;"><span style="font-family:微软雅黑;font-size:10.5000pt;mso-font-kerning:0.0000pt;">3. “</span><strong><span style="font-family: 微软雅黑; color: rgb(223, 64, 42); font-size: 10.5pt;">强力恢复</span></strong><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">”，则点击“</span><strong><span style="font-family: 微软雅黑; color: rgb(223, 64, 42); font-size: 10.5pt;">强力恢复</span></strong><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">”（恢复后需要客户电脑重启）</span></p><p class="MsoNormal" style="margin-left: 42.5pt; text-indent: -22.65pt;"><span style="font-family:微软雅黑;font-size:10.5000pt;mso-font-kerning:0.0000pt;">3.1. 点击修复，修复后可以继续使用</span><strong><span style="font-family: 微软雅黑; color: rgb(223, 64, 42); font-size: 10.5pt;">“强力修复” </span></strong><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">（会需要重启电脑）</span></p><p class="MsoNormal"><img src="/pictures/2022-02-17-15-09-07/844cf547-2820-4496-b582-d63933a8dccf.png"></p><p class="MsoNormal" style="margin-left: 21.25pt; text-indent: -21.25pt;"><span style="font-family:微软雅黑;font-size:10.5000pt;mso-font-kerning:0.0000pt;">4. win+R,输入cmd，输入：</span><span style="font-family: 微软雅黑; color: rgb(223, 64, 42); font-size: 9.5pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">netsh winsock reset</span><span style="font-family: 微软雅黑; font-size: 9.5pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">然后重启试下</span></p><p class="MsoNormal"><strong><span style="font-family: 微软雅黑; font-size: 10.5pt;">QQ提供给软件部处理</span></strong></p><p class="MsoNormal"><strong><span style="font-family: 微软雅黑; font-size: 14pt;">小助手最新安装包安装没有反应</span></strong></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">问题：下载安装包后无法安装，没有任何反应</span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">解决办法：</span></p><p class="MsoNormal" style="margin-left: 21.25pt; text-indent: -21.25pt;"><span style="font-family:微软雅黑;font-size:10.5000pt;mso-font-kerning:0.0000pt;">1. 下载安装包后，解压出来（</span><strong><span style="font-family: 微软雅黑; font-size: 10.5pt;">必须解压出来</span></strong><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">）；</span></p><p class="MsoNormal"><img src="/pictures/2022-02-17-15-09-57/dc00be30-bdc4-4a3e-b793-90a06fdb5775.png"></p><p class="MsoNormal" style="margin-left: 21.25pt; text-indent: -21.25pt;"><span style="font-family:微软雅黑;font-size:10.5000pt;mso-font-kerning:0.0000pt;">2. setup.exe文件安装</span></p><p class="MsoNormal"><img src="/pictures/2022-02-17-15-10-15/081c3307-0a38-4007-b14c-a7baf81fbcdf.png"></p><p class="MsoNormal" style="margin-left: 21.25pt; text-indent: -21.25pt;"><span style="font-family:微软雅黑;font-size:10.5000pt;mso-font-kerning:0.0000pt;">3. setup这个应用，点开”属性“</span></p><p class="MsoNormal"><img src="/pictures/2022-02-17-15-10-29/07dbf6d3-c6a7-40f3-9e05-761a883ddd69.png"></p><p class="MsoNormal" style="margin-left: 21.25pt; text-indent: -21.25pt;"><span style="font-family:微软雅黑;font-size:10.5000pt;mso-font-kerning:0.0000pt;">4. ”</span><strong><span style="font-family: 微软雅黑; color: rgb(223, 64, 42); font-size: 10.5pt;">解除绑定</span></strong><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">“后点击确认，重新点击setup.exe文件安装</span></p><p class="MsoNormal"><img src="/pictures/2022-02-17-15-10-45/7dabd650-49dc-46f7-8bef-e24d84d2859f.png"></p><p class="MsoNormal" style="margin-left: 21.25pt; text-indent: -21.25pt;"><span style="font-family:微软雅黑;font-size:10.5000pt;mso-font-kerning:0.0000pt;">5. 如果安装时还是没有效果，请按照页面提示联系我们的业务或技术联系人</span></p><p class="MsoNormal"><strong><span style="font-family: 微软雅黑; font-size: 14pt;">小助手最新安装包解压报错</span></strong></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">问题：页面提示需要更新，点击下载后，下载的压缩包解压报错</span></p><p class="MsoNormal"><img src="/pictures/2022-02-17-15-11-13/00631e3e-cf9d-4cba-861a-f697df1f4029.png"></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">解决办法：</span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">1.复制最新的下载链接，前往浏览器下载：</span></p><p class="MsoNormal"><a href="http://download.sz-jlc.com/jlchelper/release/3.4.4/JLCPcAssit_setup_3.4.4.zip" target="_blank" style="color: rgb(0, 56, 132);"><u>http://download.sz-jlc.com/jlchelper/release/3.4.4/JLCPcAssit_setup_3.4.4.zip</u></a><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;"> </span></p><p class="MsoNormal"><strong><span style="font-family: 微软雅黑; font-size: 14pt;">小助手提示损坏的映像</span></strong></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:微软雅黑;font-size:10.5000pt;
mso-font-kerning:0.0000pt;">解决办法：按照图中的提示，找到文件进行删除，然后重新打开小助手</span></p><p><img src="/pictures/2022-02-17-15-11-49/7ea2f9fa-8806-4b31-adb1-807da270dc06.png"></p>

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